Refund policy
Last Updated: May 24, 2026
Thank you for shopping with JAMTOYZ. We want every order to be a great experience, and we do our best to describe, inspect, package, and ship every item with care. This Return and Refund Policy explains how returns, refunds, exchanges, damaged items, missing items, and order issues are handled.
JAMTOYZ is operated by Design-Tactics, LLC d/b/a JAMTOYZ ("JAMTOYZ," "we," "us," or "our").
1. 30-Day Return Policy
We offer a 30-day return policy on eligible items. This means you have 30 days after receiving your item to request a return.
Most JAMTOYZ items may be returned as long as they are not broken, damaged, altered, missing parts, materially different from the item shipped, or returned in worse condition than received.
To be eligible for a return, the item must include all parts, accessories, components, and packaging included with the original shipment, unless otherwise approved by JAMTOYZ.
Proof of purchase, such as an order number, receipt, or confirmation email, is required for all returns.
2. How to Start a Return
To request a return, please contact us before sending anything back:
JAMTOYZ Customer Care
Email: pitcrew@jamtoyz.com
Text: (561) 571-0120
Message and data rates may apply.
If your return is approved, we will provide return instructions. Depending on the reason for the return, we may provide a prepaid return shipping label or instructions for shipping the item back.
Returns must be sent to:
JAMTOYZ Returns Department
12489 NW 44th St
Coral Springs, Florida 33065
Items sent back without first requesting a return may be refused, delayed, or returned to the sender.
3. Return Shipping Costs
Return shipping costs depend on the reason for the return.
- Customer-remorse returns: If the item is being returned because it is no longer wanted, was ordered by mistake, the wrong item was selected, or for another non-defective reason, the cost of the return shipping label will be deducted from the refund.
- Damaged, defective, missing, or incorrect items: If we made an error or the item arrived damaged, defective, missing parts, or materially different from what was ordered, please contact us right away so we can review the issue and make it right.
- Refused, undeliverable, or incorrect-address packages: If a package is returned due to an incorrect address, incomplete address, refusal, failed delivery attempt, or failure to pick up, original shipping costs, return shipping costs, carrier fees, and handling costs may be deducted from any refund where permitted by law.
Original shipping charges, expedited shipping charges, and handling charges are generally non-refundable unless the return is due to our error or otherwise required by law.
4. New Products
Unless clearly listed as Certified Pre-Owned, Jam Garage Certified, used, open-box, loose, repaired, or otherwise noted, JAMTOYZ products are sold as new.
New products are expected to arrive complete and in new condition. Like most retail toy and collectible products, packaging may occasionally show minor retail handling, light shelf wear, small scuffs, or normal manufacturer packaging variation. This does not affect the product itself and is not considered a defect unless the listing specifically states that packaging is guaranteed mint or collector-grade.
If packaging condition is especially important to you, please review the product photos and description carefully or contact us before placing your order.
5. Jam Garage Certified / Certified Pre-Owned Returns
Used items on JAMTOYZ are sold through our Jam Garage Certified / Certified Pre-Owned program. These items are inspected by JAMTOYZ before being listed for sale and are reviewed for condition and completeness to the best of our ability.
Jam Garage Certified and Certified Pre-Owned items may have been previously owned, opened, displayed, handled, removed from packaging, repaired, repackaged, or prepared for resale. They are not represented as factory-new unless the product listing specifically states otherwise.
We stand behind our Jam Garage Certified items. If a Certified Pre-Owned item arrives materially different from the listing, missing a listed component, or with an issue that was not disclosed, please contact us so we can make it right.
Certified Pre-Owned items may be returned within 180 days as long as they are returned in the same condition received and include all parts, accessories, and components that were included with the order.
Minor cosmetic differences, prior handling, packaging absence, packaging wear, or condition details that were shown or described in the listing are not considered defects.
Certified Pre-Owned does not mean manufacturer-new, manufacturer-certified, or manufacturer-warrantied unless the product listing specifically states otherwise.
6. Damaged, Defective, Missing, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, missing parts, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.
To help us resolve the issue quickly, we may ask for:
- Your order number;
- Photos of the item received;
- Photos of the shipping box and packaging;
- Photos of any damage, missing parts, incorrect item, or label information;
- A short description of the issue.
Please keep the item and packaging until the issue is resolved. In some cases, the shipping carrier or our team may need photos, packaging, or the returned item to complete the claim, replacement, or refund process.
7. Condition of Returned Items
Returned items are inspected after they arrive back to us. Items must be returned in the same general condition received.
If a returned item is broken, damaged, incomplete, missing parts, missing accessories, altered, swapped, dirty, heavily used, modified, or materially different from the item we shipped, we may refuse the return, issue a partial refund, or apply a diminished value adjustment where permitted by law.
Examples of return issues that may affect refund eligibility include, but are not limited to:
- Missing trucks, parts, wheels, accessories, inserts, or packaging;
- Items damaged after delivery due to play, misuse, improper handling, improper installation, or modification;
- Items returned with signs of excessive use, dirt, hair, stains, odors, or damage;
- Items returned materially different from the item shipped;
- Items returned after parts were removed, swapped, repaired, modified, or replaced;
- Collectible items returned with new damage not present when shipped.
8. Parts, Accessories, Custom Items, and Replacement Components
Some items sold by JAMTOYZ may include replacement parts, accessories, bodies, chassis, wheels, tires, repair parts, custom parts, modified items, or other components.
Customers are responsible for reviewing product descriptions, photos, measurements, scale, model information, and compatibility notes before purchasing. If you are unsure whether a part will work for your intended use, please contact us before ordering.
Parts, accessories, custom items, loose components, and replacement items may be returned within 30 days as long as they are not installed, modified, used, damaged, broken, or altered.
Compatibility issues caused by ordering the wrong part, scale, model, or style may be treated as a customer-remorse return, and the return shipping label cost may be deducted from the refund.
9. Non-Returnable Items
Most JAMTOYZ items are returnable within 30 days as long as they meet this policy’s condition requirements. However, certain items may not be eligible for return unless required by law or unless the item arrives damaged, defective, or incorrect.
Non-returnable items may include:
- Gift cards;
- Items specifically marked Final Sale;
- Items specifically sold as non-returnable;
- Custom, modified, personalized, or made-to-order items after production has started;
- Installed, altered, repaired, modified, broken, or damaged parts;
- Items damaged after delivery due to misuse, play, improper handling, improper installation, or modification;
- Items returned missing parts, accessories, packaging, or components;
- Trade Zone submissions, which are handled under separate Trade Zone terms.
If you have questions about whether an item is returnable, please contact us before purchasing.
10. Exchanges
The fastest way to get a replacement item is to request a return for the item you have and place a new order once your return is approved.
In some cases, we may offer a direct exchange or replacement, depending on product availability and the reason for the return. Because many JAMTOYZ items are limited quantity, collectible, discontinued, or one-of-a-kind, exact replacements may not always be available.
11. Refunds
We will notify you after we receive and inspect your return. If the return is approved, a refund will be issued to your original payment method when possible.
Approved refunds are generally processed within 10 business days after inspection. Your bank, credit card company, or payment provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at pitcrew@jamtoyz.com.
Refunds may be reduced for return shipping label costs, original shipping charges, expedited shipping charges, missing items, damage, use, packaging loss, diminished value, or other adjustments allowed by this policy and applicable law.
12. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee cancellation once an order has entered processing, packing, label creation, or shipment preparation.
Orders that have already shipped cannot be canceled and must be handled through the return process.
13. Refused, Returned-to-Sender, and Undeliverable Packages
If a package is refused, returned to sender, unclaimed, or returned because of an incorrect or incomplete address, we may deduct original shipping costs, return shipping costs, carrier fees, and handling costs from any refund where permitted by law.
If you would like the package reshipped, additional shipping charges may apply.
14. Lost or Delayed Packages
Delivery dates are estimates and are not guaranteed unless expressly stated in writing. We are not responsible for carrier delays caused by weather, holidays, routing issues, staffing delays, delivery exceptions, incorrect addresses, or events outside our control.
If tracking shows that a package was delivered but you cannot locate it, please contact us and the carrier as soon as possible. We may ask you to check with household members, neighbors, building management, mailrooms, parcel lockers, or the local carrier office.
Lost package claims are reviewed based on tracking information, carrier records, delivery confirmation, order details, and applicable shipping policies.
15. Trade Zone Items
Trade Zone submissions, buyback offers, trade-in offers, store credit, and items sent to JAMTOYZ through Trade Zone are not treated as standard customer returns.
Offers may change after inspection if items are damaged, incomplete, different from the submission, improperly packed, counterfeit, altered, missing parts, or otherwise not as represented.
Items sold to JAMTOYZ through Trade Zone are handled under separate Trade Zone terms and are not eligible for return to the original seller once accepted and finalized unless JAMTOYZ agrees otherwise in writing.
16. European Union 14-Day Cooling-Off Period
At this time, JAMTOYZ is primarily intended for customers in the United States. If merchandise is shipped into the European Union and applicable consumer law requires a 14-day cooling-off period, eligible customers may have the right to cancel or return an order within 14 days for any reason.
Where applicable, the item must be returned in the same condition it was received, unused, with all included parts, accessories, packaging, and proof of purchase.
17. Contact Us
For return questions, refund questions, damaged item claims, or order issues, please contact:
JAMTOYZ Customer Care
Email: pitcrew@jamtoyz.com
Text: (561) 571-0120
Message and data rates may apply.
Address: 12489 NW 44th St, Coral Springs, Florida 33065